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Burt's Bees Intense Hydration Cream Cleanser, Moisturizing Face Wash with Clary Sage, 6 Oz...
More product info From Burt's Bees

Amazon Reviews for  Burt's Bees Intense Hydration Cream Cleanser, Moisturizing Face Wash with Clary Sage, 6 Oz (Package May Vary)
Rating:
871 Ratings
292 Reviews
("Ratings" vs. "Reviews")
1% of potentially unnatural reviews removed (why?)
Adjusted:
View/Edit Adjustment
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Report Info:
Last Updated: Mar 31, 2021
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Note: While Amazon.com claims 871 Ratings, we counted 292 Reviews available on their site.
Note: We only analyze "reviews" and ignore one-tap "ratings".

Report Card

Warn Overall Grade
FAIL Suspicious Reviewers
FAIL Phrase Repetition
WARN Deleted Reviews
WARN Brand Repeats
PASS Rating Trend
PASS Unverified Purchases
PASS Word Count Comparison
PASS Overlapping Review History
PASS Reviewer Participation
PASS Reviewer Ease
PASS Incentivized Reviews

Most Trusted Reviews

It was very easy to spread and was very hydrating ... [Go to full review]
Feb 21, 2021      
100% TRUST
  • Verified Purchaser
  • Easy Grader (avg. rating: 4.8)


Least Trusted Reviews

I have been using Burt's Bees products for 10 years ... [Go to full review]
Apr 11, 2014      
5% TRUST
  • Verified Purchaser
  • Contains repetitive phrases (show)
  • Single-Day Reviewer (posted all reviews on Apr 11, 2014)
  • Brand Monogamist (2 of 2 reviews for this brand; avg rating: 5.0)
  • Easy Grader (avg. rating: 5.0)


Analysis Details

Fail Suspicious Reviewers

Take-Back Reviewers


156 of the 292 reviewers have had at least one of their past reviews for another product deleted. This is an excessively large percentage of Take-Back Reviewers which may indicate unnatural reviews.

from take-back reviewers

from reviewers without previously deleted reviews


4.3
4.1


Read more about our Suspicious Reviewers test.

Fail Phrase Repetition
Reviews that contain one of these phrases are NOT necessarily devalued; read more about how this test works here.

Common Phrases in Reviews:
4 reviews
(4.8/5)
6 reviews
(4.7/5)
8 reviews
(4.5/5)
5 reviews
(4.6/5)
5 reviews
(5.0/5)
2 reviews
(4.5/5)
2 reviews
(5.0/5)
6 reviews
(4.8/5)
6 reviews
(3.8/5)
5 reviews
(3.8/5)
Show MoreShow Less
Common Phrases in Titles:
5 reviews
(5.0/5)
3 reviews
(5.0/5)
2 reviews
(2.5/5)
5 reviews
(3.0/5)
4 reviews
(4.5/5)
2 reviews
(5.0/5)
3 reviews
(5.0/5)
9 reviews
(4.7/5)
13 reviews
(4.5/5)
Show MoreShow Less


33 of the 292 total reviews for this product use substantial repetitive phrases between them. These reviewers have rated this product an average of 4.7 while reviews without substantial repetitive phrases rated this product an average of 4.2. Based on our statistical modeling, the discrepancy in average rating between these two groups is significant enough to believe that the difference is not due to random chance, and may indicate that there are unnatural reviews.

from reviews with substantial repetitive phrases

from reviews without substantial repetitive phrases


4.7
4.2


Read more about our Phrase Repetition test.

Warn Deleted Reviews

We discovered a total of 3 deleted Reviews for this product, with an average rating of 5. Even though deleted reviews don't affect the average rating, the fact that action was taken to delete reviews raises some red flags about the integrity of the reviews for the product as whole.

There are a few limitations to keep in mind regarding the Deleted Reviews test:
  1. We don't have a magic ability to collect every single deleted review; we can only identify reviews as deleted if we collect them on one date and then notice they are no longer visible on a subsequent date.
  2. We have no information on reviews that were never published in the first place.
  3. We also don't know why these reviews were removed. It could be action from the platform, personal decision by the review author, part of an entire account closure, even some data error on our part, etc.
Read more about our Deleted Reviews test.

5.0 average rating of deleted reviews

5.0


Show distribution of deleted reviews

Warn Brand Repeats

Brand Repeaters


90 of the 292 reviewers have reviewed other products for this brand. While this is more Brand Repeaters than we'd expect to see, the discrepancy in ratings between the Brand Repeaters and non-repeaters isn't significant enough to rule out the possibility of it being due to random chance.

from Brand Repeaters

from Non-Repeaters


4.5
4.1


Brand Loyalists


7 of the 292 reviewers have reviewed multiple products but half or more of their reviews are for this brand. While this is more Brand Loyalists than we'd expect to see, the discrepancy in ratings between the Brand Loyalists and non-loyalists isn't significant enough to rule out the possibility of it being due to random chance.

from Brand Loyalists

from Non-Loyalists


4.7
4.2


Read more about our Brand Repeats test.

Pass Rating Trend

  • 1%
  • Created over 1 day

We counted 292 reviews for this product over the span of 3,080 days, an average of 0.1 reviews per day. If these reviews were created randomly, there would be a 99.9% chance that we would see 2 or fewer reviews on any given day.

However, we see the following 1 day exceeding this threshold:In total, we found that 3 reviews were created on just 1 day. This is within an acceptable range and it does not appear to be significantly affecting the overall rating for this product.

from reviews created on high volume days

from reviews created on normal volume days


3.7
4.2


Read more about our Rating Trend test.

Pass Unverified Purchases

49 of the 292 total reviews for this product are unverified purchases. This is within an acceptable range and it does not appear to be significantly affecting the overall rating for this product.

from unverified purchasers

from verified purchases


4.1
4.3


Unverified purchases may be the result of Kindle Unlimited readers, buyers who didn't pay full price, or reviewers who did not purchase the product at Amazon. Read more about our Unverified Purchases test.

Pass Word Count Comparison

  • 0%
  • Have an overrepresented word count
We didn't find any review word count groups that had a statistically significant greater concentration than what we'd expect to see in this category.
Read more about our Word Count Comparison test.

Pass Overlapping Review History
Reviewers of this product have ALSO reviewed the following products:

2% also reviewed:
Canon CLI-8 Ink Tank by Canon

Does not include products
from the same brand


29 of the 292 reviewers have substantial overlapping product review history. This is within an acceptable range and it does not appear to be significantly affecting the overall rating for this product.

from reviewers with substantial overlapping history

from reviewers without a substantial overlapping history


4.3
4.2


Read more about our Overlapping Review History test.

Pass Reviewer Participation

  • 25%
  • From reviewers with an overrepresented participation

We see the following 1 participation group with a statistically significant greater concentration than what we'd expect to see:In total, we found that 74 reviewers (or 25%) are within an overrepresented participation group. This is within an acceptable range and it does not appear to be significantly affecting the overall rating for this product.

From reviewers with an overrepresented participation

From reviewers with a properly represented participation


4.4
4.2


Read more about our Reviewer Participation test.

Pass Reviewer Ease
The ease score is the average rating for all reviews that a given reviewer submits. The average ease score for reviewers of this product is 4.2, while the average ease score for reviewers in this category is 4.3.

4.2 Product's Average Ease Score

4.3 Category's Average Ease Score


4.2
4.3


Read more about our Reviewer Ease test.


Pass Incentivized Reviews
On Oct 3, 2016, Amazon prohibited incentivized reviews, however we still test for them since there are still millions in our dataset.

  • 0%
  • Admitted to receiving an incentive
We didn't detect any reviews that used language indicating they were incentivized.
Read more about our Incentivized Reviews test. Check out our study showing that Incentivized Reviewers are much more likely to leave a positive review.