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Tommy

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  1. Wow. Did you end up getting the refund + $80 gift card even though you told them you wouldn't take down the review? Good to see the first product I checked by this brand on RM shows a FAIL: https://reviewmeta.com/amazon/B07Q5TYPFQ
  2. This seems to be textbook Review Hijacking: https://reviewmeta.com/blog/amazon-review-hijacking/
  3. Tommy

    Seller reviews...

    Thanks for the kind words! We've had some suggest that we start analyzing the seller ratings. It's definitely something that would seem to be helpful, but it is a massive undertaking, so it's unlikely that we'll be able to integrate it anytime soon. It's on the "someday" features of our dev to-do list.
  4. Hi Austin- Thanks for chiming in. We do use some forms of machine learning, but we're not just looking at the deleted reviews on Amazon. One of the issues with strictly using machine learning based on deleted reviews as the answer key is that it's not a perfect answer key. We can't say for certain that all undeleted reviews are honest and all deleted reviews are dishonest. Sometimes a user deletes their account and all their reviews. Sometimes a company pressures a customer to remove their review. Sometimes the reviews violate a policy on Amazon that we don't necessarily agree with - for example, you're not allowed to call out other fake reviews in your review. So those reviews will often get deleted. Technically they are against Amazon's TOS, but we don't consider those to be "fake". Furthermore, we don't actually have the ability to collect every single deleted review. We only know if a review is deleted when we collect it at one point, then check back on a later date and see it's no longer there. So if a review is only live on Amazon for 1 day, it's unlikely that we'll ever see it. We did a blog post on the topic of gauging our accuracy based on the deleted reviews a while back, might be worth checking out: https://reviewmeta.com/blog/how-accurate-is-reviewmeta-com/
  5. Tommy

    Fake Review Scheme?

    We did have a skewed helpfulness test (https://reviewmeta.com/blog/skewed-helpfulness/) however had to discontinue it because Amazon stopped displaying the number of helpful and unhelpful votes. Now they only show the total net helpfulness, which isn't as helpful to us.
  6. Tommy

    Fake Review Scheme?

    Wow, and just today I got this spam email, literally 5 times: Hello Merchant, I’ve made an Analytics on your Amazon Product Reviews that are Converting your shoppers till SALES. So, we’d love to help you with each of your Amazon Product for their Customer Reviews that will increase your sales better than before. What is this? It’s called, “Amazon VOTES” Means - “Helpful” or “Report Abuse” thumbs for your Product Reviews. In this way, we can easily push down your Negative/Critical Reviews from the top reviews page or product home page and keep up only the best Positive reviews under top page to attract more shoppers and maximum conversion of SALES! ADVANTAGE OF VOTES? 1. Bring the best Customer Reviews of your Choice to page#1. Let your Buyers only see the Good or Best Reviews of your Product. 2. So, You get to manage featured 5 Star reviews on the 1st page. 3. Improve conversion by turning potential buyers into customers. 4. Improve SEARCH Results of your Product Keywords in Amazon. 5. Beat your Competitor’s attacks to your listing by VOTES! “It’s almost a rearranging of your customer reviews list as you’re expecting as a best seller” Please have a look in details: https://www.getamazonreviews.com/amz-votes-for-reviews We're a big team and agency here to take care of your amazon product reviews by Votes and many more. Regards, Rashedur Jaman CEO, GetAmazonReviews.com Email+Skype: [email protected] +17249244185
  7. Tommy

    Fake Review Scheme?

    I agree, this definitely looks fishy. Immediately when you flip to the second page of reviews, the helpfulness count drops from 30+ to 1-2. It appears that someone was trying to get these reviews to the first page. This probably isn't the only seller engaging in something like this. What's interesting is that I often get spam emails that look like this: Hello Amazon Seller, If you’re worried about your 1 or 2 star Negative Reviews those are highly damaging your daily sales by making customer Confusion when it’s showing over the front page of your all Customer Reviews list. In that case, We’re helping Amazon sellers to scale up their sales by Up-Vote (Helpful) your Positive Reviews or Push Down all of your Negative Product Reviews to attract more shopper and then boost your sales instantly. Why us: 1# Always Pay after seeing results, no advanced or Upfront money needed to begin with us. 2# Doing Votes by real even Regular purchase background customer profile, NO BOT or anything like that. 3# 100% Guaranteed for Seller Safety, Privacy & Faster Results. 4# Available for any Country or Any Amount of Votes. I would really love to appreciate your comments or queries. Feel free to Contact $kype: rollonvotesservice Email: [email protected] So I'm assuming they're flying under the RM radar because they only had a few carefully placed reviews, and then leveraged any 5-star reviews with the helpful votes pushing them to the top. This is one of the reasons I often recommend that people sort reviews by "recent" and read some of those. It's hard for a seller to constantly be stuffing fresh reviews in, so often times, the most recent reviews will help show a more current picture of the product.
  8. Tommy

    Home Depot has become a plague

    We don't currently support writing custom backend extensions. Haven't really taken much of a look at HD recently.
  9. Tommy

    AIDS/Lifecycle

    That is awesome! I really appreciate it.
  10. Tommy

    AIDS/Lifecycle

    Thanks for this! I've been told this is the single largest fundraising event for AIDS research/treatment and one of the best bang-for-your-buck in terms of donating to. Really excited to be a part of this!
  11. Tommy

    Forum & App Suggestions

    How would that work?
  12. Tommy

    Can't Get Extension for Safari

    To be clear, the extension doesn't install on your Mac, it installs on your browser. Which browser do you have? Here's our extension page with links to install on all the different browsers: https://reviewmeta.com/blog/extensions/ Make sure to read our notes for Safari and Opera on that page: Safari: Sorry! Looks like Apple decided to remove their Extension Gallery (where our extension was available) and force us to go through their Mac App Store. We haven’t had the time to jump through all their hoops yet, so for now the extension is not available for the Safari browser. Opera: We’ve submitted our extension to the store and are currently waiting moderation.
  13. Tommy

    Forum & App Suggestions

    I'm seeing the opposite on the notifications list myself. Where are you seeing this? As far as the share button from the app, that's something I noticed recently too! Definitely need a share button.
  14. Tommy

    Review trends

    Oh, my bad - you need to request the full report. The one you sent is just the preliminary. I requested it, so in a few minutes you should be able to see the graph.
  15. Tommy

    Review trends

    We include a rating trend graph on every report - can you post a link to the particular report?
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