Browser Extensions 

how-it-works

How it Works

April 28th, 2016

 

Review platforms like Amazon and Bodybuilding.com have done an amazing job at gathering hundreds of millions of datapoints of customer feedback on the products that they sell. They are an absolute necessity in helping customers navigate the millions of products available to them.  Unfortunately, many brands have chosen to abuse the platforms that were created to help customers, flooding them with low quality and biased reviews to try and boost their own profits.

Everyone has their own method of quickly investigating a product’s reviews to check if they are legit or not. You might read the most helpful review, then see what the negative reviewers are saying, scan a few more reviews then ultimately go with your gut feeling.  

At ReviewMeta we are also investigating product reviews – but our methods don’t rely on gut feelings. We leverage algorithms and data science and have the ability to scan thousands of reviews and identify unnatural patterns in just seconds.

Here’s a bit more about how our system works:

First, we gather review data.

We gather publicly available review data from platforms such as Amazon and Bodybuilding.com.  Not only are we collecting the set of reviews for a given product, we’re also looking at the reviewers who are behind those reviews.  Even the most critical readers will not likely spend hours tallying up statistics on every reviewer for a product.  At ReviewMeta, we automatically check all available data to give you a complete picture of what’s really going on.

Next, we run the data through our analyzer.

Once we have all the data about a product, we perform an analysis and run twelve different tests.  We’re looking at every single product in the same way – we don’t do any favors for anyone or make any individual judgement calls.  We use statistical modeling on any suspicious patterns we detect in order to rule out the possibility they are due to random chance. You can read more about our statistical modeling here.

Last, we display a report that any human can easily understand.

We present our findings in a transparent and easy to understand format that helps you see how we arrived at our conclusions. Here’s an overview of some of the features you’ll see:

Pass/Warn/Fail

This is the one word answer to the question  “well, how do the reviews look?”.

ReviewMeta Adjusted Rating

The ReviewMeta Adjusted Rating helps you cut through the noise of biased reviews and lets you know what the honest reviewers are actually saying. We re-calculate the average rating based only on the reviews we’ve determined to be more trustworthy. This gives you a quick and easy estimate to see how unnatural reviews might be affecting a product’s overall rating. Read more about the methodology of the ReviewMeta Adjusted Rating here.

Most/Least Trusted Reviews

Chances are, you’re already trying to identify and read the most honest reviews.  We’re saving you the time of digging around and showing you our top ten (or fewer) most trusted and least trusted reviews.

Analysis Details

This is the geeky part where we go into more depth about every single one of our twelve tests. This points out exactly which patterns we have discovered in the reviews, links you to examples, and shows you exactly why we think it’s suspicious (or not!).

What’s next?

If you haven’t done so already, make sure to grab our browser plugin.  This displays a product’s  analysis results and adjusted rating directly in your browser as you shop!  You won’t have to leave Amazon or Bodybuilding.com to check our analysis of the reviews.

 

You can install it for free on:

  • Google Chrome
  • Mozilla Firefox
  • Safari
  • Internet Explorer

If you don’t feel ready to commit to a browser plugin you can also copy and paste product URL into our search bar and it will pull up the report for that product directly!

More questions?

There’s lots to learn about ReviewMeta and we’re excited to share it!  Check out our FAQ here, or drop us a note directly.