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HBO GO: Stream with TV Package
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Rating:
12,583 Reviews
15% of potentially unnatural reviews removed (Why?)
Adjusted:
10,650 Reviews




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Report Info:

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Report Card

Pass Overall Grade
FAIL Unverified Purchases
FAIL Suspicious Reviewers
FAIL Overlapping Review History
WARN Deleted Reviews
WARN Rating Trend
WARN Reviewer Participation
PASS Word Count Comparison
PASS Phrase Repetition
PASS Reviewer Ease
PASS Brand Repeats
PASS Incentivized Reviews

Most Trusted Reviews

App freezes a bit more often than Hulu Plus or ... [Go to full review]
Jan 29, 2016      
50% TRUST
  • Verified Purchaser
  • Take-Back Reviewer (4 deleted reviews; avg. rating: 5.0)
  • Critical Reviewer (avg. rating: 4.2)


Least Trusted Reviews

I love HBO and as soon as we were able ... [Go to full review]
May 18, 2015      
0% TRUST
  • Unverified Purchaser
  • Created on a high volume day
  • Never-Verified Reviewer
  • Overrepresented Participation (posted 7 reviews)
  • Critical Reviewer (avg. rating: 1.0)


Analysis Details

Fail Unverified Purchases

249 of the 12,583 total reviews for this product are unverified purchases. The unverified purchasers have rated this product an average of 2.9 while the verified purchasers have rated this product an average of 3.7. Based on our statistical modeling, the discrepancy in average rating between these two groups is significant enough to believe that the difference is not due to random chance, and may indicate that there are unnatural reviews.

from unverified purchasers

from verified purchases


2.9
3.7


Unverified purchases may be the result of Kindle Unlimited readers, buyers who didn't pay full price, or reviewers who did not purchase the product at Amazon. Read more about our Unverified Purchases test.

Fail Suspicious Reviewers

Never-Verified Reviewers


108 of the 12,583 reviewers have never written a verified purchase review. The Never-Verified Reviewers have rated this product an average of 2.8 while the reviewers who have written at least one verified purchase review rated this product an average of 3.7. Based on our statistical modeling, the discrepancy in average rating between these two groups is significant enough to believe that the difference is not due to random chance, and may indicate that there are unnatural reviews.

from never-verified reviewers

from reviewers with at least one verified purchase review


2.8
3.7


Take-Back Reviewers


1,529 of the 12,583 reviewers have had at least one of their past reviews for another product deleted. The Take-Back Reviewers have rated this product an average of 3.9 while the reviewers who don't have any deleted reviews in their history have rated this product an average of 3.6. Based on our statistical modeling, the discrepancy in average rating between these two groups is significant enough to believe that the difference is not due to random chance, and may indicate that there are unnatural reviews.

from take-back reviewers

from reviewers without previously deleted reviews


3.9
3.6


Read more about our Suspicious Reviewers test.

Fail Overlapping Review History
Reviewers of this product have ALSO reviewed the following products:

4% also reviewed:
YouTube by youtube.com

4% also reviewed:
Netflix by Netflix, Inc

3% also reviewed:
Facebook by Facebook

3% also reviewed:
HBO NOW by HBO Digital Services, Inc.

3% also reviewed:
Showtime Anytime by Showtime

Does not include products
from the same brand


3,248 of the 12,583 reviewers have substantial overlapping product review history. These reviewers have rated this product an average of 3.8 while the reviewers who have a more unique product review history rated this product an average of 3.6. Based on our statistical modeling, the discrepancy in average rating between these two groups is significant enough to believe that the difference is not due to random chance, and may indicate that there are unnatural reviews.

from reviewers with substantial overlapping history

from reviewers without a substantial overlapping history


3.8
3.6


Read more about our Overlapping Review History test.

Warn Deleted Reviews

We discovered a total of 347 deleted reviews for this product, with an average rating of 4.1. Even though deleted reviews don't affect the average rating, the fact that action was taken to delete reviews raises some red flags about the integrity of the reviews for the product as whole.

There are a few limitations to keep in mind regarding the Deleted Reviews test:
  1. We don't have a magic ability to collect every single deleted review; we can only identify reviews as deleted if we collect them on one date and then notice they are no longer visible on a subsequent date.
  2. We have no information on reviews that were never published in the first place.
  3. We also don't know why these reviews were removed. It could be action from the platform, personal decision by the review author, part of an entire account closure, even some data error on our part, etc.
Read more about the Deleted Reviews test here.

4.1 average rating of deleted reviews

4.1


Show distribution of deleted reviews

Warn Rating Trend

  • 27%
  • Created over 145 days

We counted 12,583 reviews for this product over the span of 2,351 days, an average of 5.4 reviews per day. If these reviews were created randomly, there would be a 99.9% chance that we would see 14 or fewer reviews on any given day.

However, we see the following 145 days exceeding this threshold:In total, we found that 3,387 reviews were created on just 145 days. This is an excessively high number of reviews submitted on these high volume days.

from reviews created on high volume days

from reviews created on normal volume days


3.6
3.6


Read more about our Rating Trend test.

Warn Reviewer Participation

  • 32%
  • From reviewers with an overrepresented participation

We see the following 1 participation group with a statistically significant greater concentration than what we'd expect to see:In total, we found that 3974 reviewers (or 32%) are within an overrepresented participation group. While this is more reviews from overrepresented participation groups than we'd expect to see, these reviews do not appear to have a significant impact on the overall rating.

From reviewers with an overrepresented participation

From reviewers with a properly represented participation


3.6
3.6


Read more about our Reviewer Participation test.

Pass Word Count Comparison

  • 0%
  • Have an overrepresented word count
We didn't find any review word count groups that had a statistically significant greater concentration than what we'd expect to see in this category.
Read more about our Word Count Comparison test.

Pass Phrase Repetition
  • 0%
  • Used substantial repetitive phrases
0 of the 12,583 total reviews for this product use substantial repetitive phrases between them. This is within an acceptable range and it does not appear to be significantly affecting the overall rating for this product.
Read more about our Phrase Repetition test.

Pass Reviewer Ease
The ease score is the average rating for all reviews that a given reviewer submits. The average ease score for reviewers of this product is 4, while the average ease score for reviewers in this category is 4.3.

4.0 Product's Average Ease Score

4.3 Category's Average Ease Score


4.0
4.3


Read more about our Reviewer Ease test.


Pass Brand Repeats

Brand Repeaters


163 of the 12,583 reviewers have reviewed other products for this brand. This is within an acceptable range and it does not appear to be significantly affecting the overall rating for this product.

from Brand Repeaters

from Non-Repeaters


3.5
3.6


Read more about our Brand Repeats test.

Pass Incentivized Reviews
On Oct 3, 2016, Amazon prohibited incentivized reviews, however we still test for them since there are still millions in our dataset.

  • 0%
  • Admitted to receiving an incentive
We didn't detect any reviews that used language indicating they were incentivized.
Read more about our Incentivized Reviews test, or check out our study showing that Incentivized Reviewers are much more likely to leave a positive review.


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