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Pond's Original Fresh for Quick and Easy Makeup Removal Towelette Dermatologically Tested and...
More product info From PONDS FACE

Review Hijacking Alert!
78 reviews are coming from a seemingly different product variation:

Pond 039 s Correcting Cream Clarant B3 Dark Spot Normal to Dry Skin 7 oz Pack of 2 (Example Review )



Learn more about Review Hijacking.
Amazon Reviews for  Pond's Original Fresh for Quick and Easy Makeup Removal Towelette Dermatologically Tested and Approved 28 Count 4 Pack
Rating:
989 Ratings
1,022 Reviews
("Ratings" vs. "Reviews")
24% of potentially unnatural reviews removed (why?)
Adjusted:
View/Edit Adjustment
Jump to Report Card
Report Info:
Last Updated: Jun 28, 2020
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Show Report History
Note: While Amazon.com claims 989 Ratings, we counted 1,022 Reviews available on their site.
Note: We only analyze "reviews" and ignore one-tap "ratings".

Report Card

Pass Overall Grade
FAIL Deleted Reviews
FAIL Rating Trend
FAIL Suspicious Reviewers
FAIL Phrase Repetition
FAIL Overlapping Review History
WARN Brand Repeats
WARN Reviewer Participation
PASS Unverified Purchases
PASS Word Count Comparison
PASS Reviewer Ease
PASS Incentivized Reviews

Most Trusted Reviews

These are great at night with a quick cleanse of ... [Go to full review]
May 21, 2017      
100% TRUST
  • Verified Purchaser
  • Brand Repeater (2 of 50 reviews for this brand; avg rating: 5.0)
  • Easy Grader (avg. rating: 4.5)


Least Trusted Reviews

The Luminous Clean wipes are so convient. They can be ... [Go to full review]
Feb 28, 2013      
0% TRUST
  • Unverified Purchaser
  • Created on a high volume day
  • Never-Verified Reviewer
  • Single-Day Reviewer (posted all reviews on Feb 28, 2013)
  • Brand Monogamist (2 of 2 reviews for this brand; avg rating: 5.0)
  • Overlapping Review History: reviewed 1 of 9 top products
  • Overrepresented Participation (posted 2 Reviews)
  • Easy Grader (avg. rating: 5.0)


Analysis Details

Fail Deleted Reviews

We discovered a total of 112 deleted Reviews for this product, with an average rating of 4.5. Even though deleted reviews don't affect the average rating, the fact that action was taken to delete reviews raises some red flags about the integrity of the reviews for the product as whole.

There are a few limitations to keep in mind regarding the Deleted Reviews test:
  1. We don't have a magic ability to collect every single deleted review; we can only identify reviews as deleted if we collect them on one date and then notice they are no longer visible on a subsequent date.
  2. We have no information on reviews that were never published in the first place.
  3. We also don't know why these reviews were removed. It could be action from the platform, personal decision by the review author, part of an entire account closure, even some data error on our part, etc.
Read more about our Deleted Reviews test.

4.5 average rating of deleted reviews

4.5


Show distribution of deleted reviews

Fail Rating Trend

  • 11%
  • Created over 16 days

We counted 1,022 reviews for this product over the span of 4,127 days, an average of 0.2 reviews per day. If these reviews were created randomly, there would be a 99.9% chance that we would see 3 or fewer reviews on any given day.

However, we see the following 16 days exceeding this threshold:In total, we found that 113 reviews were created on just 16 days. The reviews on these high volume days have rated this product an average of 4.5 while reviews from other days have rated this product an average of 4.3. Based on our statistical modeling, the discrepancy in average rating between these two groups is significant enough to believe that the difference is not due to random chance, and may indicate that there are unnatural reviews.

from reviews created on high volume days

from reviews created on normal volume days


4.5
4.3


Read more about our Rating Trend test.

Fail Suspicious Reviewers

Take-Back Reviewers


497 of the 1,022 reviewers have had at least one of their past reviews for another product deleted. The Take-Back Reviewers have rated this product an average of 4.4 while the reviewers who don't have any deleted reviews in their history have rated this product an average of 4.2. Based on our statistical modeling, the discrepancy in average rating between these two groups is significant enough to believe that the difference is not due to random chance, and may indicate that there are unnatural reviews.

from take-back reviewers

from reviewers without previously deleted reviews


4.4
4.2


Single-Day Reviewers


15 of the 1,022 reviewers have written multiple reviews but posted all of them on a single day. The Single-Day reviewers have rated this product an average of 4.9 while all other reviewers rated this product an average of 4.3. Based on our statistical modeling, the discrepancy in average rating between these two groups is significant enough to believe that the difference is not due to random chance, and may indicate that there are unnatural reviews.

from single-day reviewers

from non-single-day reviewers


4.9
4.3


Read more about our Suspicious Reviewers test.

Fail Phrase Repetition
Reviews that contain one of these phrases are NOT necessarily devalued; read more about how this test works here.

Common Phrases in Reviews:
23 reviews
(4.8/5)
19 reviews
(4.7/5)
16 reviews
(4.6/5)
16 reviews
(4.5/5)
12 reviews
(4.3/5)
10 reviews
(4.4/5)
12 reviews
(4.8/5)
22 reviews
(4.1/5)
13 reviews
(4.9/5)
12 reviews
(4.6/5)
Show MoreShow Less
Common Phrases in Titles:
9 reviews
(4.8/5)
20 reviews
(4.9/5)
19 reviews
(4.5/5)
23 reviews
(4.8/5)
17 reviews
(4.4/5)
Show MoreShow Less


72 of the 1,022 total reviews for this product use substantial repetitive phrases between them. These reviewers have rated this product an average of 4.6 while reviews without substantial repetitive phrases rated this product an average of 4.3. Based on our statistical modeling, the discrepancy in average rating between these two groups is significant enough to believe that the difference is not due to random chance, and may indicate that there are unnatural reviews.

from reviews with substantial repetitive phrases

from reviews without substantial repetitive phrases


4.6
4.3


Read more about our Phrase Repetition test.

Fail Overlapping Review History
Reviewers of this product have ALSO reviewed the following products:

2% also reviewed:
Fifty Shades of Grey by JAMES E L

Does not include products
from the same brand


152 of the 1,022 reviewers have substantial overlapping product review history. These reviewers have rated this product an average of 4.5 while the reviewers who have a more unique product review history rated this product an average of 4.3. Based on our statistical modeling, the discrepancy in average rating between these two groups is significant enough to believe that the difference is not due to random chance, and may indicate that there are unnatural reviews.

from reviewers with substantial overlapping history

from reviewers without a substantial overlapping history


4.5
4.3


Read more about our Overlapping Review History test.

Warn Brand Repeats

Brand Loyalists


34 of the 1,022 reviewers have reviewed multiple products but half or more of their reviews are for this brand. While this is more Brand Loyalists than we'd expect to see, the discrepancy in ratings between the Brand Loyalists and non-loyalists isn't significant enough to rule out the possibility of it being due to random chance.

from Brand Loyalists

from Non-Loyalists


4.5
4.3


Read more about our Brand Repeats test.

Warn Reviewer Participation

  • 57%
  • From reviewers with an overrepresented participation

We see the following 3 participation groups with a statistically significant greater concentration than what we'd expect to see:In total, we found that 585 reviewers (or 57%) are within an overrepresented participation group. This is an excessively high number of reviewers in overrepresented participation groups.

From reviewers with an overrepresented participation

From reviewers with a properly represented participation


4.2
4.5


Read more about our Reviewer Participation test.

Pass Unverified Purchases

207 of the 1,022 total reviews for this product are unverified purchases. This is within an acceptable range and it does not appear to be significantly affecting the overall rating for this product.

from unverified purchasers

from verified purchases


4.4
4.3


Unverified purchases may be the result of Kindle Unlimited readers, buyers who didn't pay full price, or reviewers who did not purchase the product at Amazon. Read more about our Unverified Purchases test.

Pass Word Count Comparison

  • 0%
  • Have an overrepresented word count
We didn't find any review word count groups that had a statistically significant greater concentration than what we'd expect to see in this category.
Read more about our Word Count Comparison test.

Pass Reviewer Ease
The ease score is the average rating for all reviews that a given reviewer submits. The average ease score for reviewers of this product is 4.2, while the average ease score for reviewers in this category is 4.3.

4.2 Product's Average Ease Score

4.3 Category's Average Ease Score


4.2
4.3


Read more about our Reviewer Ease test.


Pass Incentivized Reviews
On Oct 3, 2016, Amazon prohibited incentivized reviews, however we still test for them since there are still millions in our dataset.


1 of the 1,022 total reviews for this product admitted to receiving a free or discounted product in exchange for a review. This is within an acceptable range and it does not appear to be significantly affecting the overall rating for this product.

from incentivized reviews

from non-incentivized reviews


5.0
4.3


Read more about our Incentivized Reviews test. Check out our study showing that Incentivized Reviewers are much more likely to leave a positive review.